PLEASE READ OUR TERMS & CONDITIONS CAREFULLY BEFORE PROCEDDING TO USE OUR WEBSITE.
1. Filing of Purchase Order and Invoice
Filing of Purchase order and Invoices
Signed purchase orders (P.O) and Invoices are filed separately and these are maintained by accounts department.
Terms and Conditions for Purchase order and Invoices
Tech-Pro requires that all credit customers provide a purchase order (P.O) stamped and signed by the purchase officer upon receipt of the same then Invoice will be generated once account is in good standing.
Payment Options
Tech-Pro accepts these forms of payment for orders:
Authorization Process
When you place an order, Tech-Pro authorizes your credit card and cheque to make sure sufficient credit and funds is available. A hold is placed on your order until cheque is cleared.
2. Return and Exchange Policy
Return & Exchange Policy
Original Receipt
The original receipt, gift receipt or packing slip is required for all returns and exchanges. A valid photo ID is also required.
Return & Exchange Period
TECHPRO reserves the right to deny any return or exchange.
Nonreturnable Items
Marketplace Items
Marketplace items cannot be returned to TECHPRO. They must be returned to the Marketplace Seller.
Returns in Store
Avoid shipping charges and receive a refund more quickly by returning your items to TECHPRO store
Returns by Mail
You can also return online purchases through the mail. To return your online purchase by mail:
Refunds will be credited to the original credit card or PayPal account. Any amounts deducted from a gift card will be credited to the gift card.
Your refund will generally be in the same form as the original purchase. However, when the item was paid for with cash or debit card without a major credit card logo in an amount greater than $5000, or paid for by check in an amount greater than $2500, the refund will be in the form of a check mailed within 10 business days of the return. Any amounts deducted from a gift card will be credited to the gift card used.
When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a TV that includes a free Blu-ray player, the total value of the Blu-ray player will be deducted from the refund if the Blu-ray player is not returned with the TV.
When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a laptop and printer together and you return either item, the $200 bundle savings will be subtracted from your refund.
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days. Customers who are warned or have been denied an exchange/return may request to speak to a manager. Please be prepared to provide your invoice, full name, address and phone number.
Valid forms of ID accepted are: Jamaican Driver’s License or Passport.
3. Product Delivery
How can I get free delivery?
§ Order by 1:00
PM local time (In most locations), and we will deliver your order free,
the next business day (between 8:30 AM and 5:00 PM) within our local delivery
areas. Minimum purchase required is calculated after discounts and before taxes
are applied.
§ The following
restrictions apply:
1.
Most furniture and oversized items are excluded (See below for
details).
2.
Special Orders are excluded. Delivery fees, if any, will be
noted at the time of purchase.
3.
Additional charges may apply for orders outside our local
delivery areas.
4.
Delivery fees, if any, will be noted at the time of purchase.
5.
Delivery fees are non-refundable if the order or part of the
order is returned unless the product is damaged or defective.
§ Delivery fees are
subject to change without notice.
§ Based on inventory
location, items may arrive in more than one shipment and will be shown as separate
charges on your credit card statement.
When will customer order arrive?
§ Many items are
available for next business-day delivery. We will notify you of your estimated
delivery date when you place your order.
§ Delivery dates noted
apply to orders placed by 1:00 p.m. local time, in most locations, when
credit approval and product availability are confirmed.
§ Deliveries are made
between 8 a.m. and 5 p.m., Monday through Friday. Delivery times are subject to
holiday delivery schedules, inclement weather and acts of nature.
§ Some items may not be
available for next business-day delivery. When applicable, we will note the
item with an icon to inform you of the extended delivery time frames. This icon
is displayed under the product description on the item page. The estimated
delivery date will be provided at the time of purchase.
§ Delivery times outside
of our local delivery areas may vary based upon the delivery address. Details
regarding delivery for these orders will be provided when you place your order.
How are most furniture and oversized items delivered? (Excluding
Special Orders. See below for Special Order details.)
§ Enhanced Delivery
Service is required for oversized items, based on the product dimensions,
weight and delivery address of the order.
§ Our delivery carrier
will contact customers in local delivery areas within 1-2 business days of
placing an order to schedule an appointment for delivery. At that time, you can
request a new delivery date to fit your schedule, including Saturday.
§ A team will deliver
your order, place it in the room of your choice, and remove any packaging (upon
request).
Enhanced Delivery Service
is not available in all areas. You will be notified
§ A team will deliver your order, place it in the room of your choice, and remove any packaging (upon request).
§ Enhanced Delivery Service is not available in all areas. You will be notified and shipping distances, delivery fees may vary and will be noted at the time of purchase.
§ Delivery fees are subject to change without notice.
Does Tech-Pro assemble furniture items?
§ We offer assembly services for an additional fee upon request.
§ This service can be arranged for all items requiring assembly by calling our office.
§ This service is usually performed within 2-3 business days after the merchandise is delivered.
Is it possible to receive delivery the same day as order is placed?
§ Same day service is available in limited areas. Not all items or address qualify for Same Business-Day Delivery. If your order does not qualify for Same Business-Day Delivery, you will be notified at the time of purchase.
§ If your order does qualify, and if place your order by 10 a.m. on any business day, you can arrange to have it delivered by 5 p.m. that same business day.
§ Select this option during the process when you place your order. Your delivery fee will be calculated and applied at the time of purchase.
§ Items that may be excluded include furniture, Special Order products, and other items that are shipped from a third party vendor or manufacturer.
Can customers collect orders in the store?
§ For your convenience, we provide in store pickup in all store locations on many items.
§ Please note that not all items are available for In Store Pick Up.
If any delivery is prevented or delayed by any act or condition beyond our reasonable control, Tech-Pro shall give prompt notice to buyer of such condition and shall make all reasonable efforts to ensure delivery is made as soon thereafter as possible.
Based on product dimensions, weight and the delivery services in your area, additional delivery fees may apply. This charge is per order, regardless of how many products are ordered. Actual delivery prices will be provided at the time of purchase. Delivery time frames vary, based on your area, and will be calculated at the time of purchase. . This is valid for in-stock furniture and oversized technology.
We’re happy to ship your order to an address that is different than the billing address on file. In order to avoid delays, we do ask that you call and add the alternate address to your account. Taking this step prior to placing your order helps us to ship your order quickly with minimal delays.
Due to the location of our inventory, multiple item orders may be shipped from different warehouses with different order numbers. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately, and you can call to see if the rest of your order is on its way.
If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and one of our Customer Service Representatives will be happy to assist you.
We reserve the right to modify or cancel the terms and conditions of these policies at any time without prior notice. Any modification will be effective immediately upon posting of the modified terms and conditions on website.
Inventory System Outlined
Upon receipt of items managers or supervisor checks them. The same is then added to our accounting system that reflected the quantity on hand. This is mandatory to keep check of all inventories the following methods are practice:
ü Physical Count
ü Accounting System
